Training package
Service Excellence
Goal
Enable employees to bring confidence, guest orientation, and professional standards into everyday work.
Typical results
- Faster onboarding
- Fewer sources of error
- Higher service quality through guest orientation
- More confidence in guest contact
- A stronger hospitality culture
What's included
Upselling & Recommendations2h
Speak recommendations actively and treat sales opportunities as part of good hospitality.
Complaint Handling2h
Handle complaints professionally and turn negative experiences into moments of trust.
Hospitality Mindset30 min
Understand why guests come back and the influence every team member has on the experience.
Service Fundamentals2h
The hands-on basics for confident work in daily operations.
Floor Flow & Teamplay30 min
Keep the overview on the floor and work effectively as a team.
Event Leadership2h
Build confidence in the operational leadership of events.
9h
Fixed price: €1099 per training day