All modules
Sales Activation
Leading Conversations
Stay in the conversation even when facing rejection and secure a meaningful next step.
Duration2h
Also available as a standalone training: 3h
Goal
Participants learn to stay in the conversation even when facing rejection, evasion, or uncertainty, and to secure a meaningful next step.
Possible contents
- Putting rejection into perspective professionally
- Following up confidently on evasive answers
- Recognizing key words in customer conversations
- Extracting relevant information deliberately
- Summarizing conversations clearly
- Role plays with realistic customer situations
Ideal for
Employees who hold customer conversations, sales teams, event sales, reservations, branch managers, and teams with sales experience
Part of these trainings