All modules
Service Excellence
Upselling & Recommendations
Speak recommendations actively and treat sales opportunities as part of good hospitality.
Duration2h
Also available as a standalone training: 3h or 6h
Goal
Enable employees to speak recommendations actively and understand sales opportunities as part of good hospitality.
Possible contents
- Selling as service
- Pushing vs. recommending
- Hospitality psychology
- Timing and guest reading
- Needs-based recommendations
- Phrasings that work
- Recognizing situations
- Dealing with rejection
- Role plays
Ideal for
Front office, bar, restaurant, reservations, banquet sales
Part of these trainings